Communicating clearly is an essential business skill. This course concentrates on the art of being heard and putting your point across. It will help you make the best of every communication and discussion you′re involved in, by highlighting communication problems and giving tips on how to overcome them particularly from a cross-cultural point of view.
Brainstorm Session: Sharing experiences of problems in modern communication
? Analysis – Why did they happen?
? Preventing future problems
Changing your mindset for effective & modern communication
? Receiver Perception
? Open minded approach
? Confidence Building
Tips for Effective Writing
? Think & Plan
? Write a Logical Outline
? Know your audience
? Less is more
Language Style Differences
? Cross-Cultural Understanding
? British versus USA
? Basic Guidelines
? Sequencing information logically
? Selecting relevant information
? Paragraph Linking
? Structure exercise
? Phrases for Opening and Closing
? Standard Phrases in Correspondence
? Writing exercise on above
Understanding differences in “ Tone ”
? Analysis of Tone in E-mails
? How to use modal verbs for tone
? Tone: Diplomatic Language
Preparing for Difficult Situations
? Bad News
? Greetings & Wishes
Hannahlise Barlow comes from the town of Shakespeare in Stratford-upon-Avon, England. She has a strong Business Administration background, having worked for an International Business school in the UK before moving to Italy where she started her Teacher Training. In Italy she ran her own business delivering corporate training to MNC’s for 5 years.
Hannahlise came to Shanghai in 2008 and has been delivering her corporate training courses to more MNC’s and collaborating with the Italian Chamber of Commerce. More recently she has given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA course.
She now offers Executive Coaching (IAC Certified) for companies and uses NLP techniques to help staff achieve their goals.
Hannahlise continues to provide in-company consultancy for training and development Soft Skills and designs and delivers the following courses:
-- Presentation Skills (from Basic to Advanced)
-- International Secretarial Skills
-- Professional Development for PA’s (advanced course)
-- International Business Etiquette
-- Professional Communication
本課程名稱：Enhancing Email Communication in English (英文寫作技巧提升)